How can my contact get support for this issue?

Thanks, well I did direct him to https://help.telos.net/ and he submitted a ticket but I think the outcome was just try another wallet. I suppose the real question (like with any online support portal) is what happened to that issue, is it still open and can it be escalated if he replies that he is still stuck? I have told him that if he can get his owner key we can try to replace the active key with a new one and see what happens there. We'll try that and then if it doesn't resolve it I'll get him to add this comment to the ticket assuming it is still open.

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25.08.2023

Justin | infinitybloc | Telos Foundation · Accepted Answer

Justin | infinitybloc | Telos Foundation

Usually this just requires the person to re import their key

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24.08.2023

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How can my contact get support for this issue?

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