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If that's true then try their self-service recovery: https://www.binance.com/en/my/wallet/uncredited_deposit/form?utm_source=BinanceAcademy&utm_medium=FAQ

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They can not see the transcation in explorer. I have try to do this.... It looks like the transfer has not arrive on binance network

Catalin Diaconescu
They can not see the transcation in explorer. I ha...

You sent your funds to Bep20 network, contact Binance support to find more details about recovery

αмιr мoнαммαd
You sent your funds to Bep20 network, contact Bina...

I have send them using IOTX Mainnet network in BEP20 network. Binance has told me to discuss with Metamask or IOTX because they not see the transaction in bscan.

Send it to Binance support

αмιr мoнαммαd
Send it to Binance support

Thank you. I will discuss right now with them

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