going to be distributed?
Hi there, the rewards for May Festival is already completed.
then please tell me why haven't I received mine? KYC done and I completed the amount of events needed.
I know how it feels to not receive the rewards, you can open a ticket in our new ticket system that has been introduced. I would request that you kindly raise a ticket for missing reward investigations via the below link. https://tsb-externals.atlassian.net/servicedesk/customer/portal
I already opened the ticket, thanks But the question remains: will I be able to claim my rewards or not? I only have one account so I couldn't be excluded from the raffle.
If you have already created the ticket and submitted the form, I would request your patience and ask that you give time to the team to conduct the investigation, which takes time depending on the number of cases. Once it is done, you should receive the rewards.
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