I just received an email that Nexo cancelled my withdraw

Question

I just received an email that Nexo cancelled my withdraw

because I selected “company” instead of “individual”, and asked me to re-submit. This is despite my account being a corporate account linked to a corporate bank account. Wtf?

#cryptocurrency #english #nexo

0

11.10.2021

4 ответов

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Ramy Capital Автор вопроса

Then customer support tells me I don’t have a corporate account. Despite my account always being a business account. I ask him if it’s possible to deposit from a business bank account to an individual Nexo account. The answer is obviously no…. Yet that’s what I’ve been doing the whole time. It’s quite alarming that your records can be so messed up that you have a support agent incorrectly telling someone their account isn’t a business account. Despite right when I opened the account, I verified with articles of incorporation and other documents.

0

11.10.2021

Alex Nexo / No support via DM

Ramy Capital
Then customer support tells me I don’t have a corp...

Can you share your ticket with me?

0

11.10.2021

Ramy Capital Автор вопроса

Alex Nexo / No support via DM
Can you share your ticket with me?

Nobody bothered to give me a ticket. Said he would look into it and follow up by email.

0

11.10.2021