Sigh, okay ima rant my fkin ass off here for

Question

Sigh, okay ima rant my fkin ass off here for

a sec

I have emailed support YET AGAIN regarding key authentication issue.

It is actually ridiculous and unacceptable that this bug has existed for nearly a year now, I am so sick of being locked out of my funds every time authentication in the app expires and i have to email support to recover the account

this will be the 7th or 8th time i've recovered the account in 8 or 9 months, perhaps even more, i've lost count at this point.

I think I've been pretty fair with you guys in not raising this issue publicly, but this is absolutely pathetic, how am I, or anyone, supposed to have faith the app is going to do any of the stuff you claim it will do when you cant even get this 1 single thing right.

You seem to not care about fixing it because the issue has only impacted day 1 wallet users, so thanks heaps for screwing over your early adopters/early testers of the app by failing to fix this issue despite me having had dozens of conversations with just about every member of the team going through this issue, as you all know

get your god damn acts together and fix this bug already, its coming up on a year now, what do we have to do, fking beg you?

I cant see myself recommending this app to anyone I know that uses remittances while this bug exists, because repeatedly getting locked out of your funds because of some arbitrary time-factored authentication expiration is not something anyone can rely upon, it would be embarrassing to recommend this to some of the visa workers i know only for them to get locked out of their funds because the developers couldn't make the apps pincode function work, yet somehow we're supposed to be trusting that same company to effectively do finance, like ffs, FIX IT, how many different ways does it have to be said before something gets done

#cryptocurrency #english #tel #telcoin

0

07.01.2022

7 ответов

62 просмотра

JB

Couldn't agree more, it's not acceptable, needs fixing permanently.

0

07.01.2022

Jonny Telcoin (Will never DM you)

we can only apologise, the engineers have spent a considerable amount of time working to fix this issue, I am not sure why you still keep getting it. I will let them know you are facing it again

0

07.01.2022

P G

Welcome to TEL. Send money next year, maybe, after liquidity pools, and stuff. 2018 seems like a lifetime ago.

0

07.01.2022

💧ⓣ xPr0xi ⓣ💧 Автор вопроса

im just tired of having the same conversations, going through the same recovery processes, and the issue is always happening at the exact same point in re-authentication - there has not been a single time where i've gone to access my TEL account/or even just check it, and found i've been able to at the time i wanted to, because the authentication in the app expires after some stupidly short amount of time like 3-4 weeks

0

07.01.2022

Butterstuff

💧ⓣ xPr0xi ⓣ💧
im just tired of having the same conversations, go...

Get a new phone

0

07.01.2022

Kimaatje

💧ⓣ xPr0xi ⓣ💧
im just tired of having the same conversations, go...

Are you still having these problems????

0

07.01.2022