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Hey @ZipZoa do you know how will we receive the

refunds of items bought with the card?

17 ответов

22 просмотра

The cashback?

Poc- Автор вопроса
Tanya | Nexo | No support via DM
The cashback?

If we make a return of an item and the shop refund it

Poc
If we make a return of an item and the shop refund...

I will forward your question to my team and get back to you as soon as possible

Poc- Автор вопроса

I assume it just repays part of your credit line. I wonder what happens if you already payed that down though. They would have to credit you in EURx (or whatever currency your card uses) I guess.

Poc- Автор вопроса
Poc- Автор вопроса

What if you have already repaid it

Poc
What if you have already repaid it

Did we ever get a clarification about this from the team?

Poc
What if you have already repaid it

You will be compensated in another way

Rob Nexo
You will be compensated in another way

In an unspecified and unpredictable way? Doesn't sound ideal.

Kristian
In an unspecified and unpredictable way? Doesn't s...

I am unaware of the specific case. Most probably in Nexo tokens. However, I can't confirm or deny it.

Rob Nexo
I am unaware of the specific case. Most probably i...

Okay, will have to test it myself then I guess.

Rob Nexo
You will be compensated in another way

admin i believe my account was "blocked" from withdrawals. A confirmation email WAS NOT send despite website saying so. Is the backend team working on weekends?

cbfa
admin i believe my account was "blocked" from with...

Our customer support do work, and they can help you.

cbfa
pls check ur dm

I saw your message but I will not respond.

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