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Most common issues for getting rejected: 1. Mismatch in the

Firstname and Lastname provided doesnt match the ID provided - this is the most common issue
2. Poor quality image of the ID
3. Poor quality Selfie (lighting or bad background)

You can try to raise a ticket here: https://support.onfido.com/hc/en-us/requests/new?ticket_form_id=360000070114

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