a month for my coins to recover... Could please some send me an email how the status is?
Could you react to my initial post please?
I have an open ticket 00198113 from start of February. I'm waiting already over a month for my coins to recover... Could please some send me an email how the status is?
Please expect an email soon.
Yes, got an email... But not much infos... When is the time you will work on the recoverys? Sound like you do this every half a year, when is the next time planned?
I cannot say unfortunately, you would better consult with our support via email or directly LiveChat, they would be better informed on the matter.
As far as I know, the procedure can take longer, since it does require quite a lot of effort from most of our teams and custodian in some cases, our support may be able to inform you.
Обсуждают сегодня