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Why does it take 2 to 6 months to recover

xrp with missing memo?

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To recover your crypto coins that were sent without a memo, we may need to install or upgrade the wallet software, export/import private keys, etc. These operations can only be conducted by authorised staff under strict supervision.

Just need to be patient… “To recover your crypto coins, we may need to install or upgrade the wallet software, export/import private keys, etc. These operations can only be conducted by authorised staff under strict supervision. Due to these requirements, we will, unfortunately, have to ask you to be patient as our Technical Department performs such operations in batches several times per year. Please note that some exchanges never perform recovery of incorrectly sent crypto coins. Others do it only once every six months and may charge fees for the procedure. We, however, do not charge any fees and do our best to recover your crypto coins as soon as possible. We highly appreciate your patience in these circumstances.”

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