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Nexo Community Nexo Community
Catalin-

Hi everyone. So I can't top up using any of

my cards. It worked fine for months but today I get "unexpected error, try again" after I put the card details in.
Tried 2 banks, 3 cards.. Support send me to the issuer bank, isuer bank sends me to nexo. anyone else with this problem?

#cryptocurrency #english #nexo
0

7 ответов

17 просмотров
Jesur | Nexo | No Support via DM-

If you have not contacted our support yet please do sk via the blue "help" button on the bottom right of the platform page or via support@nexo.io

0
05.04.2022
Catalin- Автор вопроса

I did. twice. they send me to my bank. And my bank sends me back to you since no payment authorization is received on their end. So I am in a loop.

0
05.04.2022
Jesur | Nexo | No Support via DM-

Can you please share your ticket ID?

0
05.04.2022
Catalin- Автор вопроса
Jesur | Nexo | No Support via DM
Can you please share your ticket ID?

I can't because I used the chat. I will use the email and get back to you.

0
05.04.2022
A-
Catalin
I did. twice. they send me to my bank. And my bank...

I'm in the same boat, did they fix it?

0
06.04.2022
Catalin- Автор вопроса
A
I'm in the same boat, did they fix it?

nope. I am using bank transfer now, it takes ~48hrs to go through, but it works. Their payments processor changed somethink. since my cards from all banks worked before.. and then sudenly they didn't. And of course, they don't provide details, because security and stuff..

0
10.04.2022

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