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Hello admin. Is there any problem with depositing to nexo

platform?

13 ответов

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No, there are no issues with the deposits

Evgeniy
Hi. When do you need proof of address?

In case there is a mismatch between the provided ID document for Advanced verification and the provided one for Basic

Evgeniy
So why can't me load all these documents at once?

A Proof of Address is not always required, therefore it is not mandatory to upload one upon registration, however, in case there is a mismatch between the address on file and the address in the ID, our team receives an alert and sends a POA email to the client

Tanya | Nexo | No support via DM
A Proof of Address is not always required, therefo...

Thank you. In what cases can my withdrawal of funds be delayed?

Evgeniy
Thank you. In what cases can my withdrawal of fund...

There shouldn’t be any delays associated with your withdrawals

Tanya | Nexo | No support via DM
There shouldn’t be any delays associated with your...

well, my withdrawal was delayed due to the requirement to confirm the address

Evgeniy
yes, sure

What is your ticket number?

Tanya | Nexo | No support via DM
What is your ticket number?

my problem is solved i just want to understand the logic in this

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