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Btw a friend of mine made a Nexo account, I

Nexo pilled him 🔥
But it's already over 24h that he is waiting for verification.. could it be because his email address has a different nickname name than his real name? Verification went very fast for myself and another person I got on Nexo a while ago...

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No, he should contact our support directly so they can manually process his verification.

My wife just went trough the ID verification process, took 3 days. got her to contact support directly and they helped her and all good.

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