Please tell the sender the following: letters from nexo.

Question

Please tell the sender the following: letters from nexo.

io received lots of complaints because users marked them as Spam. The number of complaints consistently exceeds the permissible limits, which is a violation of the rules for sending letters to the Post Office Mail ru and it leads to getting emails into spam or blocking them. Analyze the situation with complaints, identify the reasons for such a negative reaction and take the necessary measures to reduce this indicator in the future. Let us know the identified reasons and the specific measures you have taken. Also, please tell us where and how your address database is formed? How and where do you get the explicit consent of users to receive the newsletter? Does your system use double opt-in? If you are not familiar with the rules for conducting and registering mailings, we recommend that you familiarize yourself with them. Their violation may lead to the blocking of emails.

#cryptocurrency #english #nexo

0

05.05.2022

7 ответов

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MR. TWISTER Автор вопроса

Just saying? Icloud . Com mailbox is also not receiving the letters. And this problem is at thousands of people, its not only about me as u think

0

05.05.2022

zigaa1

Helge
If it was with more than you, it would be a known ...

This is a common problem in the Russian-speaking community, no need to draw conclusions based on fantasies

0

05.05.2022

MR. TWISTER Автор вопроса

Helge
If it was with more than you, it would be a known ...

Maaan, as you have told, u are not a nexo employee, so pls, do not talk about stuff you don’t know. The support team knows about this issue, and the thing is that they do nothing to solve it. If u are such interested in it, just read from this chat, forums, etc. and you’ll see that there are tones of people complaining to this problem which isn’t solved already for more than a week. And this stats are only about people who talk about it! There a pot of people who simply don’t know what to do, or contact directly the live chat!

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05.05.2022

Mike | Nexo | No support via DM

As stated before, you can contact the customer support team of the relevant email client that you're having issues with. Alternatively, you can get this resolved by contacting the Nexo Customer Support team via our live chat here: https://nexo.io and requesting to change the email address associated with your Nexo account.

0

05.05.2022

MR. TWISTER Автор вопроса

Mike | Nexo | No support via DM
As stated before, you can contact the customer sup...

U rlly want thousands of people to loose their time, contacting the mail provider, changing the mail, instead of solving the problem which is in your responsibility?! Do your job, that’s all we ask!

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05.05.2022

Yan | Nexo | No support on DM

MR. TWISTER
Maaan, as you have told, u are not a nexo employee...

Hello Mr.Twister, we discussed this issue yesterday. As you can see we've already said that we've addressed the issue with mail.ru, but to no success. For now the solution we can provide is either you contact them yourselves (we've also sent a link to the form which you need to fill to directly address the issue with mail.ru) or contact our LiveChat to change the email associated to your Nexo account. I understand that this is frustrating, but being mad at Nexo for this is like being mad at platforms, which are following guidance from the SEC. We're not at fault here, as the email provider is the one who's flagging our emails as spam. Please be understanding of the situation

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05.05.2022

Helge · Accepted Answer

Helge

MR. TWISTER
Just saying? Icloud . Com mailbox is also not rec...

If it was with more than you, it would be a known issue for support, which it apparently is not. Only you that has reported it as far as it can be seen now so... if it was a major problem, nexo.io domain would show up in a lot of email blacklists.. but yeah, just saying what I see from an non-nexo employee/related email administrator (again I dont work with/for or handle nexo domain, just email admin is part of my daily job so usually quick to see if a domain is badly configured).

0

05.05.2022

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Please tell the sender the following: letters from nexo.

7 ответов

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