Out of curiosity - if someone sends a coin to

Question

Nexo Community

PaulyD

Out of curiosity - if someone sends a coin to

Nexo (or any custodial wallet for that matter) on the wrong network, is that coin recoverable?

#cryptocurrency #english #nexo

0

07.05.2022

4 ответов

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PaulyD Автор вопроса

Drea | Nexo | No support via DM Nexo
It depends on the specific case, as we have the po...

Thanks - it isn't me (I am super careful) but someone reached out to me with this issue. I only know how to do it in non-custodial wallets.

0

07.05.2022

Drea | Nexo | No support via DM Nexo

PaulyD
Thanks - it isn't me (I am super careful) but some...

Yeah, one has to be very careful upon transfering funds, because in some situations, no matter how much we want to help - we just can't and it's a very unpleasant feeling for both parties.

0

07.05.2022

editho alex 512

Drea | Nexo | No support via DM Nexo
Yeah, one has to be very careful upon transfering ...

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0

07.05.2022

Drea | Nexo | No support via DM Nexo · Accepted Answer

It depends on the specific case, as we have the policy of retrieving tokens in general. We put numerous disclaimers (almost everywhere) to notify our clients of how important it is to select the "XX" Network upon transfering, as choosing the wrong Blockchain Network might result in permanent loss of assets. Our designated Technical team works tirelessly to retrieve numerous amounts of tokens daily, conversely, let's take the following example of transfering assets over the BEP-20 (BSC) Network - we do not support it at all (you can include this information in your video 🙂 ). We have conducted thorough research on this matter with our custodian partners BitGo and with Binance themselves. It has been concluded that BEP-20 (BSC) tokens sent to an ERC-20 smart contract cannot be retrieved. I think this article might be helpful to you, as it has information regarding the supported Blockchain Networks on Nexo - https://support.nexo.io/hc/en-us/articles/4408107527314-Blockchain-networks-supported-by-Nexo And this one provides with sufficient information regarding missing tokens cases - https://support.nexo.io/hc/en-us/articles/360007512660-Summary-of-missing-crypto-deposit

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Out of curiosity - if someone sends a coin to

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