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Regardless of the insurance, would a customer still be

on the hook if someone withdrew their funds and 2FA , text / email verification was enabled but somehow bypassed?

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Nexo isn’t responsible for anything that’s what they keep saying

Well, it is almost certainly due to bad security practices on the customer’s end. It is highly unlikely that Nexo’s systems were breached in this specific case.

Hedgehog
Nexo isn’t responsible for anything that’s what th...

I do not need any information, except the ticket number after you send an email to our Support team. I am unable to help you as I do not have access to your account.

Hedgehog
False……

Occam's razor my dude. Someone got access to your login information or device.

Falconi- Автор вопроса
Kristian
Well, it is almost certainly due to bad security p...

not saying that's the case here, I can't see the details to determine what happened, just a hypothetical situation where it the 2FA wasn't triggered and the 72 hour delay was bypassed I'm sure nexo wouldn't leave the customer on the hook for the loss.

Falconi
not saying that's the case here, I can't see the d...

Yeah, if something like that happened at scale they would have to cover the loss. Something similar happened to CDC not too long ago and they covered it.

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