it's been 2 days, I see zero on the balance! I have TxID, I have a fully verified account, but I do not understand what the problem? I have written to support , they unsubscribes that they will deal with it . But so much time has passed !!! The problem is not solved . Here, someone had a similar problem?
I am sorry to hear about this situation. Could you please share your ticket number with me?
Haven’t had issues transferring DOT, USDT, and XRP all completed in less than 10 mins, haven’t tried anything else
Thank you! I have forwarded your case for a review with the highest priority to our relevant specialists. You can expect to receive an update on your case very soon.
Thank you , I hope we keep it together 🙏
Nothing happens🥺 I received a standard e-mail from support - “we are investigating”…I begin to doubt the reliability of storing my assets in Nexo. Trust is hard to earn and very easy to lose (((
Hi. I double-checked with support and can confirm they are working on your case.
Today is the third day as my EOS is not credited to the wallet NEXO (( Support says that they are investigating and I should not worry. But I do not understand why so long they can not understand. I can put screenshots of my transaction. And everything is visible and clear in EOS blockchain. If NEXO presents itself as a flagship in the cryptocurrency industry, these problems need to be solved quickly. After all, it affects the reputation
Can you share your ticket number?
Issue has already been escalated by another admin yesterday. CS have responded and issue should be fixed soon.
I hope that tomorrow I will not disturb you and write here that it is the fourth day of my problem
Hope so too, unfortunately I couldn't help you further. It's in CS's hands now.
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