access through app too ?
You can open the live chat via the app as well, just go to the Help Center and select the blue bubble at the bottom of the screen. When the chat starts, type in "human".
Ok, use this link https://support.nexo.io/hc/en-us/requests/new and submit a support request, explaining in details what the case is. Share your ticket number with me afterwards and I'll escalate your case.
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