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Nexo Customer Support emailed me as follows. He said that

even if we didn't cheat, we wouldn't get the reward. Why you and they respond differently. Can you help me?
"Please keep in mind that any pending bonus transactions you may have will become ‘Rejected’ on the 30th day after they were initially reflected in your account and will not be processed."

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As I stated above, they will appear as rejected but will still go through if you have not violated the terms.

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