Are there any problems with card payments currently? I tried

Question

Are there any problems with card payments currently? I tried

to refuel my car and I had to use a separate card, as Nexo card wouldn't work.

I could use it without any problems 3h in advance for 3 separate purchases, though.

Is there a status dashboard where we can see what Nexo services are operational and what's down?

PS: neither the virtual card that I use through Google Pay worked, nor the new, upgraded card which I just received.... if it makes any difference.

#cryptocurrency #english #nexo

0

14.05.2023

4 ответов

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Marco diConti | ❤️₿ | ❤️NEXO Автор вопроса

Max | Nexo | No support via DM
Hello, there is no problem on our side. Can you pl...

It was a pre-authorization transaction, not a payment transaction, if it matters

0

14.05.2023

Henry

i have the same issue, old (virtual) card always worked but the new one doesn't anymore, support says the contactless limit is EUR 100, but the fuel station made a pre payment of EUR 200, that's why it didn't work, I told them the old card always worked and the new one should be better supported, but it seems it doesn't, I just received the new physical card so will try that one next time

0

14.05.2023

Marco diConti | ❤️₿ | ❤️NEXO Автор вопроса

Henry
i have the same issue, old (virtual) card always w...

I spoke to Support about this as well, and I've been told I'll be getting an email about it. Curious to see what they'll tell me.

0

14.05.2023

Max | Nexo | No support via DM · Accepted Answer

Max | Nexo | No support via DM

Hello, there is no problem on our side. Can you please reach out to us at our Live Chat from our Help Center: https://support.nexo.com/s/contact and our agents will investigate your case.

0

14.05.2023

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Are there any problems with card payments currently? I tried

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