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Ciao Nexo Team, one question. I was in Germany yesterday

and for 2 times the hotel POS rejected twice the payment with the virtual card (I have it an the Google Pay). Same situation happen time by time, regardless the amount. It depend of the POS with this kind of Virtual card? Do you knoe the reason and how to resolve it? If I order the Phisical card with the PIN, do you think this issue will be resolved? Thanks a lot in advance.

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The virtual card is accepted at the same places as the physical one. If you want you can check with support to see about specific transactions. Just click on the blue help bubble on our website to open a chat.

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