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Very good, at the time of providing a document that
justifies the domicile, I suppose that a census registration document is also valid, right? An invoice is not necessary
10 ответов
Hi, you can see the accepted documents here: https://support.nexo.com/s/article/how-to-complete-address-verification
Redficrypto
Gonzalez
Автор вопроса
Hi, you can see the accepted documents here: https...
Thank you and if not, what are the consequences, for example, withdrawal limits?
You will need to verify your adress and ID if you want to use our products and services.
Redficrypto
Gonzalez
Автор вопроса
You will need to verify your adress and ID if you ...
But I have been able to buy, can't I pick up now? Actually I did the verification a long time ago, which has expired.
Redficrypto
Gonzalez
Автор вопроса
You will need to verify your adress and ID if you ...
But I have been able to buy, couldn't I withdraw now? Actually I did the verification a long time ago, which has expired.
But I have been able to buy, couldn't I withdraw n...
You can check with our support team if you have any questions about your account. Simply click on the blue help bubble on our website to open a chat and someone will be right with you.
Redficrypto
Gonzalez
Автор вопроса
You can check with our support team if you have an...
Hi, can I contact support through email directly, or is it necessary to do it from the page chat?
Hi, can I contact support through email directly, ...
You can contact Customer Support both ways, depending on your preference. If the issue require immediate assistance, I would suggest you get in touch with them via Live Chat.
Redficrypto
Gonzalez
Автор вопроса
You can contact Customer Support both ways, depend...
Ok, thanks for wie, on the page it won't let me upload documents because I already did it a long time ago, but they tell me that I have to renew them, anyway, do you know if I can withdraw crypto from the platform without having updated it?
Ok, thanks for wie, on the page it won't let me up...
It would not be possible to initiate a withdrawal unless the required documentation has been updated. You can simply respond to your latest email from our Customer Support team with the information you provided above.
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