Hello! Possibly, however, if anyone's now DMing you to "help" or claiming to have been assigned to your "case", please understand that they're scammers.
sure buddy i am experienced abt it.
Really the best way to get help, especially since if you're going through the TIDV process and it involves PII, is to click on the red "Feedback" flag, which will get you in touch with tech support. However, tech support will *not* be DMing you here.
I faced those problem in the past
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