change the lighting, change the camera, even uploading focus and clear image still got me an error of "document scan failed", I also upload scanned document (not a photo), still declined with ghe same error.
I use the same document in many kyc and have no problem so far, the team should check the kyc system, I'm on the point of thingking about giving up now and just put my money on something else.
I’ve escalated this to the team we should be getting some feedback soon
Hey Kucing! Would you mind sharing what phone you're using (which OS) and what type of ID? You can also DM me if you feel more comfortable sharing these details in private. Just in case - if someone reaches out to you via DM now first, that's a scammer. Thank you!
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