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Hi can someone please help me? KYC DOES NOT WORK.

I've tried for half an hour and the document scan keeps saying failed. I have done countless such KYC elsewhere with no problems. This is a lousy user experience. I couldn't use KYC when you first set it up and it still is not working. Can I send you ID some other way please? Thank you

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Failed first time for me, I then put passport on dark background and ensured no glare, then it worked

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