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Hey, someone I refered is trying to sign up, but

they told me when the App asks for a photo of their ID, it will *NOT* take a pic of it, no matter what they have tried (bright light, different heights, angles, locations, etc.). Does anyone have some advice, or heard of this happening to them? Thanks!

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Have then reinstall and restart the app. Possibly try a new device.

Try choosing drivers license instead of ID card or visa versa. Another option is to try doing KYC on the web app or a different device

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