they told me when the App asks for a photo of their ID, it will *NOT* take a pic of it, no matter what they have tried (bright light, different heights, angles, locations, etc.). Does anyone have some advice, or heard of this happening to them? Thanks!
Have then reinstall and restart the app. Possibly try a new device.
Try choosing drivers license instead of ID card or visa versa. Another option is to try doing KYC on the web app or a different device
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