output, they turned on HODL mode and asked me to provide a video. Who has encountered this? How long does the video take to check?
It’s pretty common if logging in from a new device and location and immediately trying to change whitelist address. They do this to ensure your account wasn’t accessed by someone else. Follow the direction of the agent you’re working with and they should have hodl turned off after you provide the requested verification and they review.
Thanks. What should I do if I replaced the document after losing it? Then unfortunately there is no old document
Provide them with all the info you have. They will respond with what needs to happen if something isn't adequate
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