Hello again, I need help from any admin or Celsius

Question

Hello again, I need help from any admin or Celsius

assistant, I tried to withdraw bnb three times already, twice withdrawal was cancelled after 24hours of being pending, third is still pending for more than 12 hours after accepting the withdrawal by email. I've opened a ticket with the support, no response for more than 48 hours. I just want my money back and I'm really concerned about how this company works. Does anyone has the same issue? Did you have similar case before, how long did it take to solve it? How did you solve it?

0

02.05.2022

11 ответов

17 просмотров

Xineohp

What's the ticket number?

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02.05.2022

Musti Ilhan

I try always little bit to send it and if it works i send more

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02.05.2022

Kris Автор вопроса

Xineohp
What's the ticket number?

948590 I've just called help desk and the nice lady told me I just have to wait, what is interesting though, I supposed to received an email but nothing came, seems like not only withdrawals are stuck

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02.05.2022

Kris Автор вопроса

EC83
so your BNB withdrawal is just pending state in Ce...

It's pending after my confirmation by email and then after 24 hours it's being cancelled, twice already

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02.05.2022

EC83

Kris
It's pending after my confirmation by email and th...

are you sure you are clicking the right confirmation email after the 2nd try?

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02.05.2022

Kris Автор вопроса

EC83
are you sure you are clicking the right confirmati...

I'm sure

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02.05.2022

Xineohp

Kris
948590 I've just called help desk and the nice lad...

If you just spoke with support then you will have to wait. They would know more than I do.

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02.05.2022

Alex

Same issue here. I made a BNB withdrawal request in the app, then confirmed the withdrawal via email, but waited 48 hours for nth. I sent email to support, they said they were investigating. I then checked the app again only to find that the withdrawal was cancelled. So I started all over again. Seems that the same issue happened again, coz I have almost waited for another 48 hours and it’s still pending.

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03.05.2022

Yawnzxz

Alex
Same issue here. I made a BNB withdrawal request i...

Same. …

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03.05.2022

Yawnzxz

Alex
Same issue here. I made a BNB withdrawal request i...

Same. Cancelled for me twice already

0

03.05.2022