Can anyone explain to me why several attempts to go

Question

Can anyone explain to me why several attempts to go

through KYC were rejected. I’ve submitted a bank statement then a government letter and a phone bill. All rejected. Why?

0

13.09.2023

3 ответов

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DanieL BaptistA

The process is automated, so anything that can mess with such, can be a reason. If you are absolutely sure that the documentation is ok, than contact support on the above link so they mays take a look and support you on that. Reasons to not get passed can go from not properly readable documents once uploaded, missing info in them, cropped edges, wrong date in documents (they need to be all less than 3 months old for example for the POA). I give you my example. All ok until the POA document, was a good PDF, but once uploaded and when prompted if it was readable, I looked at it and it was not. The formating on the PDF was turning it unreadable once uploaded, so the algorithms were unable to extract the info. I had to print it and take a picture of it. Worked wonders as the algorithm was then able to read it. Please check your documentation carefully after upload and if ok, then support is the way to go

0

13.09.2023

NKOSANA M

🌐 B A K E KYC 🌏 I)who's eligible for Re- KYC? -All countries (unless not supported) II) Where do i start to do Re-KYC? -Log in as usual, at the home page there's pop up message ''! You must update your KYC information by 6 October 2023 due to international regulations"click > black to proceed. III) What are the requirements: - POI (Proof Of Identity) ✅* ID card ✅* Residence Permit ✅* Valid Passport -POR(Proof of Residence) ✅ * Utility bill, internet/cable tv/ phone bills (including mobile) ✅* Bank/credit card statement ✅* Tax invoice ✅* Government-issued residential statement/certificate ✅* ID card as long as it contains your home address information. (Same ID card can be used to prove both your identity and residential address details.) ❌NB:not screenshots, documents older than 3 months - Take A Selfie ✅*follow prompts - Profile Details ✅*Verify and complete your personal information Why I'm asked to do KYC again? ✅*Singapore wants to be a role model on what crypto concerns, so they will make more updates to the law in the future ⚠️If you require assistance, please reach out to the Bake team via our official CS channel Contact Support ⛔️Important: Bake will never contact you via Telegram or send you an unsolicited message.🛑

0

13.09.2023

Bake_EN_Bot · Accepted Answer

Bake_EN_Bot

If you require assistance, please reach out to the Bake team via our official CS channel Contact Support ⭐️Important: Bake will never contact you via Telegram or send you an unsolicited message.⭐️

0

13.09.2023

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