How are these things measured, does someone need to keep

Question

How are these things measured, does someone need to keep

track of stuff manually?

e.g Change Fail Rate: The change was made today most of the customers didn't face issue but some power user/rare use case comes and reports something broken, we do a RCA and find changes made 2 weeks ago made this happen.
How do I keep track of stuff like this?

MTTR: Something broke but came up online after a while.
Something broken is reported, it's a weekend and has low impact, we have plenty time on monday due to timezone difference.
How do I measure that?

I have a ticketing system in place is that supposed to do this for me, or something else?

Have read these things as being indicators but didn't find tools/process to measure them.

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10.10.2021

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Raptor Blue Bear · Accepted Answer

Raptor Blue Bear

You'd find that systems like Jira and YouTrack will usually have some/all of this built in

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10.10.2021

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How are these things measured, does someone need to keep

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